About Us
The Bridge Between Hope and Help
Helix Contact Center is the dedicated admissions and marketing division of Guidance Recovery Services — a leading behavioral health organization committed to transforming lives through compassionate, evidence-based treatment.
Our Mission
Connecting Every Voice to Recovery
We exist to ensure that no call goes unanswered, no opportunity for recovery is missed, and every individual who reaches out receives the compassionate guidance they deserve.
As the frontline of Guidance Recovery Services, we handle the critical first touchpoint — transforming inquiries into admissions, and hope into action.
Our Relationship with Guidance Recovery Services
Helix Contact Center operates as the specialized admissions and marketing arm of Guidance Recovery Services. While Guidance Recovery Services provides the clinical expertise and treatment programs, Helix handles the outreach, admissions intake, and marketing operations that connect individuals with those services.
Visit Guidance Recovery ServicesOur Values
What Drives Us
Compassion First
Every call is an opportunity to change a life. We lead with empathy and understanding in every interaction.
Results-Driven
We measure success not just in numbers, but in lives connected to the recovery resources they need.
Trusted Partnership
As the admissions arm of Guidance Recovery Services, we operate with the highest standards of integrity.
Innovation
We leverage modern technology and data-driven strategies to optimize every touchpoint in the admissions journey.