Our Services
Comprehensive Admissions & Marketing Solutions
From the first call to confirmed enrollment, Helix Contact Center provides end-to-end support that bridges the gap between those seeking help and the treatment they need.
Admissions Support
Our trained admissions specialists guide callers through the enrollment process with compassion and clarity. From the initial inquiry to placement confirmation, we ensure a seamless transition into treatment.
- Personalized intake assessments
- Treatment matching
- Family support coordination
Inbound Call Handling
Every call matters. Our team manages high-volume inbound calls with professionalism, ensuring that each caller is heard, supported, and directed to the appropriate resources.
- Multi-line call management
- Call routing & triage
- After-hours coverage
Outbound Marketing
Strategic outbound campaigns designed to expand your reach, build referral networks, and connect with individuals and organizations in the behavioral health ecosystem.
- Referral network development
- Campaign management
- Performance analytics
Lead Generation
Data-driven lead generation strategies that identify and engage potential admissions, turning interest into action through targeted outreach and follow-up protocols.
- Qualified lead pipelines
- Follow-up automation
- Conversion optimization
Insurance Verification Support
We streamline the insurance verification process, helping remove financial barriers so individuals can access the treatment they need without unnecessary delays.
- Benefits verification
- Pre-authorization support
- Coverage explanation
Crisis & Intake Coordination
Rapid-response intake coordination for urgent situations. Our specialists are trained to handle crisis calls with sensitivity and connect callers to immediate care options.
- Crisis response protocols
- Immediate care placement
- Warm transfer procedures
Need a custom solution?
Every organization is unique. Reach out to discuss how Helix can tailor our services to your specific admissions and marketing needs.
Contact Us