HELIX

Our Services

Comprehensive Admissions & Marketing Solutions

From the first call to confirmed enrollment, Helix Contact Center provides end-to-end support that bridges the gap between those seeking help and the treatment they need.

Admissions Support

Our trained admissions specialists guide callers through the enrollment process with compassion and clarity. From the initial inquiry to placement confirmation, we ensure a seamless transition into treatment.

  • Personalized intake assessments
  • Treatment matching
  • Family support coordination

Inbound Call Handling

Every call matters. Our team manages high-volume inbound calls with professionalism, ensuring that each caller is heard, supported, and directed to the appropriate resources.

  • Multi-line call management
  • Call routing & triage
  • After-hours coverage

Outbound Marketing

Strategic outbound campaigns designed to expand your reach, build referral networks, and connect with individuals and organizations in the behavioral health ecosystem.

  • Referral network development
  • Campaign management
  • Performance analytics

Lead Generation

Data-driven lead generation strategies that identify and engage potential admissions, turning interest into action through targeted outreach and follow-up protocols.

  • Qualified lead pipelines
  • Follow-up automation
  • Conversion optimization

Insurance Verification Support

We streamline the insurance verification process, helping remove financial barriers so individuals can access the treatment they need without unnecessary delays.

  • Benefits verification
  • Pre-authorization support
  • Coverage explanation

Crisis & Intake Coordination

Rapid-response intake coordination for urgent situations. Our specialists are trained to handle crisis calls with sensitivity and connect callers to immediate care options.

  • Crisis response protocols
  • Immediate care placement
  • Warm transfer procedures

Need a custom solution?

Every organization is unique. Reach out to discuss how Helix can tailor our services to your specific admissions and marketing needs.

Contact Us