Legal
Privacy Policy
Last updated: July 29, 2026
Helix Contact Center (“Helix,” “we,” “us,” or “our”), the admissions and marketing arm of Guidance Recovery Services, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you voluntarily provide to us, such as your name, email address, phone number, and any details you include when you submit a contact or inquiry form. We may also collect limited technical information automatically, such as your device type and general usage data, to help us operate and improve our website.
2. How We Use Your Information
We use the information we collect to respond to your inquiries, coordinate admissions and intake with Guidance Recovery Services, provide the resources you request, and improve the quality of our services and communications.
3. SMS & Opt-In Consent
When you provide your phone number and opt in to receive text messages (SMS) from Helix Contact Center, you consent to receive communications related to your inquiry, admissions coordination, and related services.
Your opt-in consent and the information you provide as part of that consent will not be shared with third parties or affiliates for their marketing purposes.
You may opt out of SMS communications at any time by replying STOP. Message and data rates may apply.
4. How We Share Information
We do not sell your personal information. We may share your information with Guidance Recovery Services to coordinate admissions and treatment, and with trusted service providers who help us operate our website and communications, subject to appropriate confidentiality obligations. As stated above, SMS opt-in consent is never shared with third parties.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of communications at any time. To make a request, please contact us through the form on our Contact page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
8. Contact Us
If you have questions about this Privacy Policy, please reach out to us through the Contact page.